Privacy Policy

Last Updated: July 10, 2026

This Privacy Policy applies to all current and future SALON BALES websites, mobile applications, patient portals, digital services, memberships, rewards programs, online stores, affiliated brands, and related services unless a separate privacy policy is expressly provided.

Introduction

Welcome to SALON BALES (”SALON BALES,” “we,” “our,” or “us”).

At SALON BALES, protecting your privacy is fundamental to the care, trust, and experience we provide. We are committed to safeguarding your personal information while delivering exceptional medical aesthetics, wellness, longevity, and patient experience services through our practice, website, mobile application, rewards program, memberships, online store, and related services.

This Privacy Policy explains how SALON BALES collects, uses, stores, protects, discloses, and otherwise processes information obtained through our websites, mobile applications, patient communications, rewards programs, memberships, educational resources, events, products, and other services (collectively, the “Services”).

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy.

This Privacy Policy should be read together with our Terms & Conditions, Notice of Privacy Practices, and any additional notices provided in connection with specific services.

Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

  • The SALON BALES mobile application
  • The SALON BALES website
  • Online appointment requests
  • Membership programs
  • SALON BALES Rewards
  • Beauty Bank
  • Referral programs
  • Gift cards
  • Online shopping and retail purchases
  • Educational resources
  • Events and promotions
  • Communications with our team
  • Customer support services
  • Digital marketing communications
  • Other services offered by SALON BALES

This Privacy Policy also applies when you interact with SALON BALES through third-party services integrated with our platform.

Certain medical records, clinical documentation, treatment plans, and protected health information are maintained within secure healthcare systems and are subject to additional privacy protections described in our Notice of Privacy Practices and applicable healthcare laws.

Information We Collect

Depending on how you interact with SALON BALES, we may collect the following categories of information.

Account Information

When you create an account or interact with our Services, we may collect information including:

  • Full name
  • Date of birth
  • Email address
  • Telephone number
  • Mailing address
  • Username
  • Password
  • Account preferences
  • Communication preferences
  • Membership status
  • Rewards information

Appointment Information

When requesting or managing appointments, we may collect:

  • Requested services
  • Preferred appointment dates and times
  • Appointment history
  • Provider preferences
  • General scheduling information
  • Appointment confirmations
  • Appointment reminders
  • Waitlist requests

Medical records associated with appointments are maintained separately within secure clinical systems where applicable.

Medical Information & Protected Health Information

When you receive healthcare or medical aesthetic services from SALON BALES, certain information may qualify as Protected Health Information (“PHI”) under applicable law.

Examples include:

  • Medical history
  • Health questionnaires
  • Intake forms
  • Treatment plans
  • Clinical photographs
  • Before-and-after photographs
  • Provider documentation
  • Procedure notes
  • Clinical recommendations
  • Medication information
  • Consent forms
  • Follow-up documentation
  • Other information necessary to provide healthcare services

Protected Health Information is maintained through secure healthcare systems, including Aesthetic Record, and is governed by applicable healthcare privacy laws, including the Health Insurance Portability and Accountability Act (“HIPAA”), where applicable.

The SALON BALES mobile application is not intended to function as your primary electronic medical record.

Membership & Rewards Information

If you participate in SALON BALES memberships or rewards programs, we may collect:

  • Membership enrollment
  • Membership status
  • Membership benefits
  • Rewards balances
  • Beauty Bank activity
  • Referral activity
  • Promotional eligibility
  • Birthday rewards
  • Loyalty history

Shopping & Purchase Information

When purchasing products or services, we may collect:

  • Purchase history
  • Shopping preferences
  • Gift card purchases
  • Membership purchases
  • Product preferences
  • Shipping information
  • Billing information
  • Transaction confirmations

Payment card information is processed through secure third-party payment processors and is generally not stored by SALON BALES except as necessary to complete authorized transactions.

Device Information

When you use our Services, we may automatically collect information including:

  • Device type
  • Device model
  • Operating system
  • Browser type
  • IP address
  • Mobile device identifiers
  • Push notification token
  • Crash reports
  • Diagnostic information
  • App version
  • Language preferences
  • Time zone

Analytics & Usage Information

We may collect information regarding how our Services are used, including:

  • Pages viewed
  • Features accessed
  • Time spent within the app
  • Navigation activity
  • Device interactions
  • Performance metrics
  • Anonymous usage analytics

Where possible, analytics information is aggregated or de-identified.

Location Information

Depending on your device settings and your authorization, we may collect approximate location information to improve our Services.

We do not collect precise location information unless you specifically authorize us to do so or a particular feature requires it.

Communications

When you communicate with SALON BALES, we may collect:

  • Emails
  • Text messages
  • Chat communications
  • Customer support requests
  • Appointment inquiries
  • Survey responses
  • Reviews
  • Feedback

Photographs & Media

With your authorization, we may collect photographs, videos, or other media in connection with:

  • Treatment documentation
  • Progress tracking
  • Clinical records
  • Educational purposes
  • Marketing (only with appropriate authorization)
  • User profile images

Clinical photographs, clinical records, treare maintained within secure healthcare systems where applicable.

How We Use Your Information

SALON BALES uses the information we collect to operate, improve, personalize, and protect our Services while providing an exceptional patient and member experience.

Depending on how you interact with our Services, we may use your information to:

  • Create and manage your account.
  • Schedule, confirm, modify, and manage appointments.
  • Verify your identity.
  • Process memberships and Beauty Bank rewards.
  • Process purchases and gift card transactions.
  • Process payments and financing applications through authorized third-party providers.
  • Provide customer support.
  • Respond to questions and inquiries.
  • Send appointment reminders.
  • Send account notifications.
  • Send educational content.
  • Notify you about promotions, product launches, and events.
  • Improve our Services.
  • Personalize your experience.
  • Conduct analytics and performance monitoring.
  • Detect, investigate, and prevent fraud, abuse, unauthorized access, or other illegal activity.
  • Comply with legal, regulatory, contractual, and professional obligations.
  • Protect the safety, rights, and property of SALON BALES, our patients, and our staff.

We may also use de-identified or aggregated information for quality improvement, operational reporting, analytics, and business planning.

Appointments & Clinical Services

SALON BALES provides medical aesthetics, wellness, longevity, and related services through licensed healthcare professionals and authorized staff.

Our Services may allow you to:

  • Request appointments.
  • Schedule appointments.
  • Modify appointments.
  • Receive appointment confirmations.
  • Receive appointment reminders.
  • Complete required forms.
  • Receive general educational resources.
  • Receive notifications related to your care.
  • Access secure patient portal services when available.

Appointment information may be shared with our authorized healthcare providers and technology partners solely for the purpose of delivering requested services.

The SALON BALES mobile application serves as an extension of your patient experience and is not intended to replace professional medical advice, diagnosis, or treatment.

Medical Information & HIPAA

SALON BALES is committed to protecting your privacy and maintaining the confidentiality of your health information.

Certain information collected in connection with healthcare services may constitute Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and other applicable federal and state privacy laws.

Protected Health Information may include, but is not limited to:

  • Medical history
  • Health questionnaires
  • Clinical assessments
  • Treatment plans
  • Provider documentation
  • Clinical photographs
  • Before-and-after photographs
  • Procedure records
  • Consent forms
  • Medication information
  • Follow-up documentation
  • Other healthcare records

Protected Health Information is maintained through secure healthcare systems, including Aesthetic Record, and is governed by our Notice of Privacy Practices and applicable healthcare privacy laws.

The SALON BALES mobile application is designed primarily as a patient experience platform. It does not function as the primary repository for medical records.

Where appropriate, the application may securely direct users to our clinical systems to complete forms, access treatment information, communicate securely with providers, or review other clinical information.

Nothing within the SALON BALES application should be interpreted as replacing professional medical advice or emergency medical care.

If you believe you are experiencing a medical emergency, immediately call 911 or seek emergency medical attention.

SALON BALES Rewards & Membership

SALON BALES offers optional membership, rewards, loyalty, referral, and promotional programs designed to enhance your experience.

Participation in these programs may require us to collect and process information including:

  • Membership enrollment
  • Membership status
  • Reward balances
  • Beauty Bank activity
  • Referral activity
  • Birthday rewards
  • Promotional eligibility
  • Purchase history
  • Visit history related to rewards eligibility

Membership benefits, promotional offers, referral rewards, and Beauty Bank balances may change periodically at the discretion of SALON BALES unless otherwise prohibited by law.

Participation in these programs is voluntary.

Beauty Bank

Beauty Bank is SALON BALES’ proprietary rewards program.

Beauty Bank allows eligible patients and members to earn, accumulate, and redeem promotional rewards in accordance with program rules.

Information we may maintain includes:

  • Current balance
  • Reward history
  • Redemption history
  • Referral credits
  • Promotional bonuses
  • Membership incentives
  • Expiration information where applicable

Beauty Bank rewards have no cash value unless expressly required by applicable law.

SALON BALES reserves the right to modify, suspend, or discontinue Beauty Bank or any associated rewards program at any time, subject to applicable law.

Shopping & E-Commerce

SALON BALES may offer products, memberships, gift cards, retail items, educational materials, wellness products, medical-grade skincare, hair systems, nutritional supplements, and other merchandise through our website, mobile application, or authorized retail partners.

To process purchases, we may collect:

  • Order information
  • Shipping information
  • Billing information
  • Purchase history
  • Product preferences
  • Gift card activity
  • Membership purchases
  • Subscription information where applicable

Orders may be fulfilled directly by SALON BALES or by authorized third-party providers.

Certain products and services may be subject to additional terms, eligibility requirements, or professional recommendations.

Payment Processing & Financing

Payments made through SALON BALES are processed using secure third-party payment processors.

SALON BALES generally does not store complete payment card numbers.

Depending on the services you select, payment processing and financing may be provided by trusted third-party providers, including but not limited to:

  • Stripe
  • Cherry
  • Sunbit
  • Klarna
  • CareCredit
  • Affirm
  • Shopify Payments
  • Apple Pay
  • Google Pay
  • Other authorized payment processors and financing providers

When you apply for financing, you may be directed to a third-party provider. Your financing application, approval, payment terms, and related information are governed by the applicable financing provider’s policies and agreements.

SALON BALES is not responsible for the privacy practices, underwriting decisions, financing approvals, or contractual obligations of independent financing providers.

Communications & Push Notifications

SALON BALES may communicate with you through email, telephone calls, text messages (SMS), in-app messaging, push notifications, postal mail, or other legally permitted communication methods.

These communications may include:

  • Appointment confirmations
  • Appointment reminders
  • Membership updates
  • Beauty Bank activity
  • Rewards notifications
  • Referral updates
  • Practice announcements
  • Educational resources
  • Product recommendations
  • Wellness information
  • Event invitations
  • Promotional offers
  • Service updates
  • Account security notifications
  • Customer support communications

You may choose to opt out of receiving certain promotional communications by following the unsubscribe instructions included in those communications or by updating your communication preferences within your account.

Certain communications, including appointment confirmations, account notifications, security alerts, billing information, legal notices, and other administrative communications, may continue to be sent as necessary to provide our Services.

Push notifications may be disabled at any time through your mobile device settings. Disabling notifications may affect the availability or functionality of certain features.

Educational Content & Events

SALON BALES may provide educational resources through our website, mobile application, patient communications, social media, seminars, webinars, workshops, newsletters, and other educational platforms.

Educational content may include:

  • Treatment information
  • Procedure preparation
  • General aftercare guidance
  • Recovery education
  • Skincare education
  • Hair restoration education
  • Wellness resources
  • Longevity information
  • Nutritional information
  • Product education
  • Lifestyle recommendations
  • Event information
  • Community programs
  • Practice announcements

Educational materials are provided solely for informational and educational purposes.

Educational content should not be interpreted as medical advice, diagnosis, treatment recommendations, or a substitute for consultation with a qualified healthcare professional.

Always consult your treating provider regarding your individual medical needs.

Third-Party Service Providers

SALON BALES partners with trusted third-party providers to operate, maintain, improve, and support our Services.

These providers may assist with:

  • Electronic health records
  • Appointment scheduling
  • Patient communications
  • Customer relationship management
  • Rewards programs
  • Membership management
  • E-commerce
  • Payment processing
  • Financing
  • Marketing
  • Cloud hosting
  • Data storage
  • Identity verification
  • Analytics
  • Mobile application services
  • Customer support
  • Security
  • Business operations

Current providers may include, where applicable:

  • Aesthetic Record
  • LeadConnector (GoHighLevel)
  • Shopify
  • Stripe
  • Apple
  • Google
  • Firebase
  • Twilio
  • Cherry
  • Sunbit
  • Klarna
  • CareCredit
  • Affirm

SALON BALES may also engage additional trusted service providers, integration partners, payment processors, financing companies, subcontractors, affiliates, successors, and authorized vendors as our Services evolve.

These third parties process information in accordance with their own privacy policies, contractual obligations, and applicable laws.

SALON BALES does not control the independent privacy practices of third-party providers. We encourage you to review the privacy policies of any third-party services you choose to use.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have certain rights under the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), subject to applicable exemptions.

Depending on applicable law, you may have the right to:

  • Know what personal information we collect.
  • Request access to your personal information.
  • Request correction of inaccurate personal information.
  • Request deletion of eligible personal information.
  • Understand how your information is used.
  • Limit the use or disclosure of certain sensitive personal information where applicable.
  • Receive your personal information in a portable format where required by law.
  • Be free from unlawful discrimination for exercising your privacy rights.

Certain medical information maintained by healthcare providers may be exempt from portions of the CCPA/CPRA because it is governed by HIPAA, the California Confidentiality of Medical Information Act (“CMIA”), or other applicable healthcare privacy laws.

To exercise your privacy rights, please contact us using the information provided at the end of this Privacy Policy.

SALON BALES does not sell your personal information as the term “sell” is defined under applicable California privacy laws.

SALON BALES does not knowingly share personal information for cross-context behavioral advertising as defined under applicable California law unless expressly disclosed and permitted by law.

Cookies & Tracking Technologies

SALON BALES and our service providers may use cookies, pixels, software development kits (“SDKs”), local storage, analytics technologies, and similar tracking technologies to operate and improve our Services.

These technologies may be used to:

  • Maintain user sessions.
  • Remember user preferences.
  • Authenticate users.
  • Improve website performance.
  • Analyze application performance.
  • Understand how our Services are used.
  • Detect fraud and unauthorized activity.
  • Improve security.
  • Enhance user experience.

Some technologies may collect:

  • IP address
  • Browser information
  • Device identifiers
  • Operating system
  • Language preferences
  • Approximate geographic region
  • Referring website
  • Pages visited
  • Time spent using our Services
  • Crash reports
  • Diagnostic information

Most web browsers allow users to modify cookie settings. Disabling cookies may affect the functionality of certain features.

The SALON BALES mobile application may also use device-level technologies necessary to provide secure authentication, push notifications, and application functionality.

SALON BALES does not knowingly use cookies or similar technologies to sell personal information or facilitate cross-context behavioral advertising without appropriate notice and, where required, user consent.

Excellent. This is the final portion of the Privacy Policy. Once completed, it will be ready for your attorney’s review, if desired, and suitable for your website, app, Apple App Store, and Google Play Store.

Data Security

SALON BALES takes the privacy and security of your information seriously and implements reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, and destruction.

Our security measures may include:

  • Encryption of data in transit using industry-standard protocols.
  • Encryption of sensitive information where appropriate.
  • Secure authentication procedures.
  • Role-based access controls.
  • Multi-factor authentication where available.
  • Secure cloud infrastructure.
  • Network monitoring and intrusion detection.
  • Regular software updates and security patches.
  • Employee training regarding privacy and security.
  • Vendor due diligence and contractual privacy obligations.

Certain healthcare information may be maintained within secure healthcare platforms designed to comply with applicable healthcare privacy and security requirements.

Although SALON BALES uses commercially reasonable safeguards, no method of electronic transmission, internet communication, mobile application, or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security of your information.

If we become aware of a security incident affecting your personal information, we will respond in accordance with applicable federal and state laws.

Data Retention

SALON BALES retains personal information only for as long as reasonably necessary to:

  • Provide requested services.
  • Maintain your account.
  • Administer memberships and rewards.
  • Process purchases.
  • Respond to inquiries.
  • Fulfill contractual obligations.
  • Comply with legal, regulatory, tax, accounting, healthcare, and professional recordkeeping requirements.
  • Resolve disputes.
  • Enforce our agreements.

Medical records and Protected Health Information are retained in accordance with applicable federal and state healthcare laws, professional licensing requirements, and our record retention policies.

When information is no longer required, it may be securely deleted, anonymized, aggregated, or otherwise disposed of in accordance with applicable law.

Children’s Privacy

Our Services are not directed to children under the age of thirteen (13), and we do not knowingly collect personal information from children under 13 without appropriate parental or legal guardian authorization as required by applicable law.

If you believe that a child has provided personal information through our Services without appropriate authorization, please contact us immediately so we may investigate and take appropriate action.

Certain healthcare services provided to minors are subject to additional legal requirements and may require parental or legal guardian consent unless otherwise permitted by applicable law.

International Users

SALON BALES is based in the United States and primarily provides services to individuals located within the United States.

If you access our Services from outside the United States, you acknowledge that your information may be transferred to, processed, and stored in the United States or other jurisdictions where our service providers operate.

By using our Services, you consent to such transfers where permitted by applicable law.

If international privacy laws apply to your use of our Services, SALON BALES will make reasonable efforts to comply with applicable legal requirements.

Your Rights

Depending upon your location and applicable law, you may have the right to:

  • Access your personal information.
  • Correct inaccurate personal information.
  • Update your account information.
  • Request deletion of eligible personal information.
  • Request a copy of certain information maintained about you.
  • Withdraw consent where processing is based upon consent.
  • Manage your communication preferences.
  • Opt out of promotional communications.
  • Exercise applicable California privacy rights.
  • Submit questions or complaints regarding our privacy practices.

Requests involving Protected Health Information may be governed by applicable healthcare privacy laws, including HIPAA and the California Confidentiality of Medical Information Act (CMIA), where applicable.

We may request reasonable verification of your identity before fulfilling certain requests.

Changes to This Privacy Policy

SALON BALES reserves the right to modify this Privacy Policy at any time to reflect changes in our Services, legal obligations, technology, business operations, or privacy practices.

When material changes are made, we will update the Last Updated date at the beginning of this Privacy Policy and, where required by applicable law, provide additional notice through our website, mobile application, email, or other appropriate communication methods.

Your continued use of our Services following the effective date of an updated Privacy Policy constitutes your acknowledgment of the revised Privacy Policy, except where additional consent is required by law.

We encourage you to review this Privacy Policy periodically to remain informed about how we protect your information.

Contact Information

If you have questions, concerns, requests, or comments regarding this Privacy Policy or our privacy practices, please contact us:

SALON BALES

HAIR • SKIN • WELLNESS

A Method of Living.

Address
2900 Sonoma Boulevard, Suite B
Vallejo, California 94590

Telephone
(707) 755-7005

Website
www.salonbales.com

Email
privacy@salonbales.com

If you believe your privacy rights have been violated, you may also have the right to file a complaint with applicable regulatory authorities.

Your Trust Matters

At SALON BALES, protecting your privacy is fundamental to the care, trust, and experience we provide.

Whether you are visiting us for medical aesthetics, wellness, longevity, or shopping, we are committed to handling your personal information responsibly, transparently, and in accordance with applicable laws and industry best practices.

We continually evaluate and improve our privacy, security, and technology practices to help ensure your information remains protected while delivering an exceptional patient experience.

Thank you for trusting SALON BALES with your care and allowing us to be part of your journey.

SALON BALES

HAIR • SKIN • WELLNESS

A Method of Living.