SUPPORT

We’re Here to Help

Whether you have questions about appointments, your account, memberships, Beauty Bank, products, or the SALON BALES app, we’re here to assist. Our team strives to respond to all support requests within one business day during normal business hours.

Frequently Asked Questions

How do I book an appointment?

Appointments can be scheduled online, through the SALON BALES app, or by contacting our concierge team.

How do I reschedule or cancel my appointment?

You can manage your appointment from your account or contact us during business hours for assistance.

What is Beauty Bank?

Beauty Bank is our rewards program that allows eligible purchases to earn value toward future qualifying services and exclusive member benefits.

How do I check my Beauty Bank balance?

Your current balance is available in your SALON BALES account.

I forgot my password.

Select Forgot Password on the login screen and follow the instructions sent to your email.

I’m having trouble signing in.

Verify your email address and password. If you’re still unable to sign in, submit a support request below.

How do I update my account information?

Contact Information

Phone
(510) 755-7005

Business Hours

Tuesday – Friday
10:00 AM – 6:00 PM

Saturday
11:00 AM – 2:00 PM

Sunday & Monday
Closed

Technical Support

If you’re experiencing an issue with the SALON BALES app, please include:

Device (iPhone or Android)
Operating System Version
Description of the Issue
Steps to Reproduce
Screenshot (if available)

This information helps us resolve your issue as quickly as possible.

Important Notice

The SALON BALES Support Center is intended for customer service and technical assistance only. If you are experiencing a medical emergency, please call 911 or contact your healthcare provider immediately.