Terms & Conditions

Last Updated: July 11, 2026

Welcome to SALON BALES (”SALON BALES,” “we,” “our,” or “us”).

These Terms & Conditions (”Terms”) govern your access to and use of the SALON BALES website, mobile application, online store, patient experience platform, rewards programs, memberships, educational resources, digital communications, products, services, and other offerings provided by or on behalf of SALON BALES (collectively, the “Services”).

SALON BALES is a physician-led medical aesthetics, wellness, and beauty brand dedicated to providing exceptional patient experiences through innovative clinical care, education, retail products, memberships, rewards, and digital services.

By accessing or using the Services, creating an account, downloading the SALON BALES mobile application, scheduling an appointment, enrolling in a membership, participating in SALON BALES Rewards, making a purchase, registering for an event, or otherwise interacting with the Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.

If you do not agree to these Terms, you should not access or use the Services.

These Terms should be read together with our:

• Privacy Policy
• Notice of Privacy Practices (where applicable)
• Membership Terms
• Rewards Program Rules
• Refund Policy
• Shipping Policy
• Any additional policies, disclosures, or agreements presented in connection with a particular product, service, event, promotion, financing option, or feature.

If additional terms apply to a specific Service and conflict with these Terms, the additional terms will control solely with respect to that specific Service.

1. Definitions

For purposes of these Terms, the following definitions apply:

“Account” means your registered SALON BALES user account used to access certain features of the Services.

“Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with SALON BALES, including affiliated professional entities, management organizations, subsidiaries, successors, assigns, contractors, licensors, and authorized service providers.

“Beauty Bank” means any promotional credit, loyalty balance, membership credit, stored promotional value, or similar rewards program offered by SALON BALES.

“Content” means all text, graphics, photographs, videos, images, educational materials, product descriptions, logos, trademarks, software, designs, audio, interfaces, user submissions, and other materials made available through the Services.

“Healthcare Provider” means any physician, nurse practitioner, physician assistant, registered nurse, licensed vocational nurse, esthetician, licensed professional, contractor, or other individual authorized to provide healthcare or related services through or on behalf of SALON BALES, where permitted by applicable law.

“Member” means an individual enrolled in a SALON BALES membership program.

“Patient” means any individual who receives or seeks healthcare, medical aesthetic, wellness, or related professional services through SALON BALES or an affiliated professional entity.

“Protected Health Information” (“PHI”) has the meaning assigned under applicable federal and state healthcare privacy laws, including the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), where applicable.

“Rewards” means SALON BALES Rewards, Beauty Bank credits, referral incentives, promotional offers, birthday rewards, loyalty benefits, membership benefits, and similar promotional programs.

“Services” means all current and future services, products, websites, mobile applications, online stores, memberships, rewards programs, educational content, events, communications, amenities, patient experience features, retail offerings, digital experiences, and other products or services provided by or on behalf of SALON BALES.

“Third-Party Services” means products, platforms, software, applications, payment processors, financing providers, cloud providers, communications providers, analytics providers, integrations, or other services provided by independent third parties that interact with or support the Services.

“User,” “You,” and “Your” refer to any individual or entity accessing or using the Services.

2. Eligibility & Authority

You must be at least eighteen (18) years of age, or the age of majority in your jurisdiction, whichever is greater, to create an Account or independently use the Services, unless otherwise permitted by applicable law.

By using the Services, you represent and warrant that:

• You have the legal capacity to enter into these Terms.
• All information you provide is accurate, current, and complete.
• You will promptly update your information if it changes.
• You will comply with all applicable federal, state, and local laws and regulations.
• You will use the Services only for lawful purposes.

If you access or use the Services on behalf of another individual, business, organization, or legal entity, you represent and warrant that you have the authority to bind that individual or entity to these Terms, and you agree to be responsible for ensuring compliance with these Terms.

Certain products, services, memberships, promotions, financing options, or clinical treatments may have additional eligibility requirements, including age restrictions, geographic limitations, identity verification, medical screening, provider approval, or informed consent.

SALON BALES reserves the right to refuse, suspend, or terminate access to the Services where permitted by law if eligibility requirements are not satisfied or if use of the Services violates these Terms.

Excellent. The next section is largely inspired by LeadConnector, but rewritten specifically for SALON BALES and expanded to include the mobile app, memberships, patient portal access, and clinical environment.

3. Accounts, Account Security & Electronic Communications

To access certain features of the Services, including the SALON BALES mobile application, online store, memberships, rewards programs, Beauty Bank, patient experience features, appointment management, educational resources, and secure patient portal access, you may be required to create and maintain a SALON BALES account (”Account”).

You agree to provide accurate, current, and complete information during registration and to promptly update your Account information whenever it changes. You are solely responsible for ensuring that the information associated with your Account remains accurate and current.

You are responsible for maintaining the confidentiality of your username, password, passcodes, authentication methods, and any other credentials associated with your Account. You agree not to disclose your login credentials to any unauthorized person or permit another individual to access the Services using your Account.

You are responsible for all activities that occur under your Account unless such activity results from our negligence or a security breach within systems under our control.

If you believe that your Account has been compromised, accessed without authorization, or otherwise misused, you agree to notify SALON BALES immediately so that appropriate security measures may be taken.

SALON BALES reserves the right to suspend, restrict, or terminate any Account, with or without prior notice where permitted by law, if we reasonably believe that:

• Your Account information is false, incomplete, or misleading;
• Your Account has been compromised;
• Your Account is being used fraudulently or unlawfully;
• You have violated these Terms;
• Your use of the Services poses a security risk to SALON BALES, our patients, members, providers, employees, or third-party service providers;
• Suspension or termination is otherwise necessary to protect the integrity, security, or operation of the Services.

SALON BALES may require identity verification before granting access to certain features, restoring access to an Account, processing privacy requests, updating sensitive information, issuing rewards, modifying memberships, or completing certain financial transactions.

Accounts are personal to the registered user and may not be transferred, assigned, sold, licensed, or otherwise shared without our prior written authorization.

The creation of an Account does not establish a provider-patient relationship or guarantee eligibility for any healthcare service, membership, reward, financing program, or promotional offer.

4. Electronic Communications

By creating an Account, downloading the SALON BALES mobile application, providing your contact information, scheduling appointments, enrolling in memberships, participating in SALON BALES Rewards, making purchases, or otherwise using the Services, you consent to receive communications electronically from SALON BALES and our authorized service providers.

These communications may be delivered through:

• Email;
• SMS or text message;
• Telephone;
• Push notifications;
• In-app messaging;
• Secure patient portal messaging;
• Website notifications;
• Postal mail where appropriate; or
• Other legally permitted methods of communication.

Electronic communications may include, but are not limited to:

• Appointment confirmations, reminders, updates, and cancellations;
• Account verification and security notifications;
• Password reset requests;
• Membership enrollment, renewal, billing, and benefit updates;
• SALON BALES Rewards and Beauty Bank activity;
• Referral program notifications;
• Birthday rewards and promotional offers;
• Product launches and retail announcements;
• Event invitations and educational opportunities;
• Practice news and announcements;
• Customer support communications;
• Payment confirmations and billing notices;
• Shipping and order updates;
• Changes to our policies, Terms & Conditions, or Privacy Policy;
• Other communications necessary to administer your relationship with SALON BALES.

You agree that electronic communications satisfy any legal requirement that such communications be provided in writing, except where applicable law requires another form of notice.

You are responsible for maintaining current contact information, including your email address, telephone number, and mailing address. SALON BALES is not responsible for missed communications resulting from outdated or inaccurate contact information provided by you.

You may opt out of receiving certain promotional communications by following the unsubscribe instructions included in those communications or by updating your communication preferences within your Account, where available.

Please note that opting out of promotional communications does not prevent SALON BALES from sending transactional, operational, legal, security, appointment-related, billing, or other communications necessary to provide the Services or comply with applicable law.

5. SMS & Mobile Messaging Program

If you provide your mobile telephone number and expressly consent to receive text messages, SALON BALES and its authorized communications providers may send recurring automated or non-automated text messages relating to your use of the Services.

These messages may include:

• Appointment reminders;
• Appointment confirmations;
• Appointment changes or cancellations;
• Membership notifications;
• Rewards and Beauty Bank updates;
• Referral notifications;
• Practice announcements;
• Product availability;
• Event invitations;
• Educational resources;
• Customer support communications;
• Account verification;
• Security alerts;
• Promotional offers where permitted by law.

Message frequency will vary depending on your interactions with SALON BALES and the Services you elect to use.

Message and data rates may apply based upon your mobile carrier and wireless plan.

Your consent to receive promotional text messages is voluntary and is not a condition of purchasing products or receiving healthcare services.

You may opt out of promotional SMS communications at any time by replying STOP to any eligible text message. After we receive your request, we will send a confirmation message indicating that you have been unsubscribed from promotional SMS communications.

To request assistance, reply HELP where available or contact SALON BALES using the contact information provided at the end of these Terms.

Please note that even after opting out of promotional messages, SALON BALES may continue to send transactional or legally required communications, including appointment reminders, security notifications, billing notices, account updates, or other communications necessary to provide the Services.

Wireless carriers are not liable for delayed or undelivered messages.

SMS services may be provided through authorized third-party communications platforms, and the availability of messaging services may vary depending on your carrier, device, operating system, or geographic location.

6. Privacy, Healthcare Information & Patient Portal

SALON BALES values your privacy and is committed to protecting the personal, financial, and health information entrusted to us. Our collection, use, storage, disclosure, and protection of personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference.

If you receive healthcare or medical aesthetic services through SALON BALES or an affiliated professional entity, certain information may also be subject to our Notice of Privacy Practices, the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), the California Confidentiality of Medical Information Act (“CMIA”), and other applicable federal and state privacy laws.

By using the Services, you acknowledge that you have reviewed our Privacy Policy and, where applicable, our Notice of Privacy Practices.

Protected Health Information

Certain information collected in connection with healthcare services may constitute Protected Health Information (“PHI”) or medical information under applicable law.

Examples may include:

• Medical history
• Health questionnaires
• Intake and consent forms
• Treatment plans
• Clinical assessments
• Procedure documentation
• Medication information
• Allergies
• Clinical photographs
• Before-and-after photographs
• Follow-up documentation
• Provider recommendations
• Laboratory information
• Other healthcare records maintained in connection with your care

Protected Health Information is maintained and safeguarded in accordance with applicable healthcare privacy laws and our Notice of Privacy Practices.

Patient Portal Access

SALON BALES may provide secure access to certain clinical information through a third-party patient portal or electronic medical record platform.

Where available, you may be able to:

• Complete intake forms
• Review appointment information
• Receive individualized aftercare instructions
• Securely communicate with your care team
• View treatment history
• Access invoices and receipts
• Review treatment recommendations
• Access other clinical resources made available by your provider

Clinical records are maintained within secure healthcare systems designated by SALON BALES and are not primarily stored within the SALON BALES mobile application’s own database.

Access to clinical information may require separate authentication, identity verification, or acceptance of additional terms provided by the applicable clinical platform.

Third-Party Clinical Platforms

SALON BALES utilizes trusted third-party technology providers to facilitate certain healthcare and administrative functions.

These providers may include, where applicable:

• Aesthetic Record
• Electronic health record providers
• Secure patient portal providers
• Laboratory partners
• Pharmacy partners
• Payment processors
• Practice management systems
• Secure messaging providers
• Other authorized healthcare technology partners

Your use of these platforms may also be subject to their applicable terms, privacy policies, security practices, and legal requirements.

SALON BALES does not control the independent operation of these third-party platforms and is not responsible for outages, technical failures, or policy changes implemented by those providers.

Access to Clinical Information

The SALON BALES mobile application is intended to enhance your overall patient experience by providing convenient access to appointments, memberships, rewards, education, communications, shopping, and other features.

While certain clinical information may be accessible through the app, the app itself is not intended to serve as your official electronic medical record.

Clinical information displayed within the app may be retrieved from secure third-party systems and may not reflect real-time updates.

If you believe any medical information is inaccurate, incomplete, or missing, please contact SALON BALES directly.

Provider Communications

When available, secure communications with your healthcare provider may be conducted through authorized patient portal or secure messaging systems.

You agree not to use general website forms, email, social media messaging, SMS, or other non-secure communication channels to transmit sensitive medical information unless specifically instructed to do so by SALON BALES.

Communications submitted through non-secure channels may not be monitored continuously and should not be relied upon for urgent or emergency medical concerns.

Medical Emergencies

The SALON BALES website, mobile application, patient portal, SMS messaging, email communications, and other digital Services are not intended for emergency medical care.

If you are experiencing a medical emergency, call 911 immediately or seek emergency medical attention at the nearest emergency department.

Do not rely upon electronic communications with SALON BALES for urgent or time-sensitive medical concerns.

Medical Advice Disclaimer

Information made available through the Services—including articles, videos, educational resources, product descriptions, event presentations, newsletters, social media, and general treatment information—is provided solely for educational and informational purposes.

Nothing contained within the Services constitutes:

• Medical advice;
• Medical diagnosis;
• A guarantee of treatment eligibility;
• A prescription;
• A recommendation for any specific treatment;
• A substitute for consultation with a qualified healthcare professional; or
• The establishment of a provider-patient relationship.

Treatment recommendations, diagnoses, prescriptions, and clinical decisions are made solely by licensed healthcare professionals exercising their independent medical judgment.

Results vary among individuals. Past results, before-and-after photographs, testimonials, and educational examples do not guarantee future outcomes.

Your healthcare decisions should always be made in consultation with your treating provider.

Excellent. The next section is one of the most important because it governs the actual use of SALON BALES as a physician-led practice while remaining broad enough to accommodate future growth.

7. Services Offered by SALON BALES

SALON BALES provides a comprehensive patient experience through physician-led medical aesthetics, wellness, beauty, education, retail, memberships, rewards, and digital services. Our Services are designed to support your experience before, during, and after your interactions with SALON BALES.

The availability of specific Services may vary by location, provider availability, licensing requirements, technology, inventory, applicable law, or operational needs.

Our Services may include, but are not limited to:

Medical Aesthetic Services

Where permitted by law and under the direction of appropriately licensed healthcare professionals, SALON BALES may offer medical aesthetic consultations, evaluations, treatments, procedures, follow-up care, and related clinical services.

Certain medical services may require:

• Medical consultation
• Good Faith Examination
• Provider approval
• Medical clearance
• Informed consent
• Additional documentation
• Follow-up appointments

Clinical services are provided only after an appropriate evaluation by a qualified healthcare professional.

Wellness Services

SALON BALES may provide wellness services intended to support general health, recovery, self-care, or overall well-being.

Wellness services may include, where available:

• IV hydration
• Vitamin injections
• Wellness consultations
• Recovery therapies
• Lifestyle education
• Nutritional support
• Longevity-focused services
• Other wellness offerings introduced by SALON BALES

Wellness services are not intended to diagnose, treat, cure, or prevent disease unless specifically provided as regulated healthcare services under applicable law.

Beauty & Personal Care Services

SALON BALES may also offer beauty and personal care services, including services provided by licensed professionals or independent contractors where permitted by applicable law.

Examples may include:

• Hair services
• Hair restoration support
• Head spa experiences
• Massage services
• Skin care services
• Retail consultations
• Personal care experiences
• Future beauty services

Availability may vary by location and provider.

Amenities & Experiences

As SALON BALES continues to grow, we may introduce amenities and experiential services designed to enhance your overall experience.

These amenities may include:

• Recovery lounges
• Red light therapy
• Infrared sauna
• Float therapy
• Head spa
• Relaxation spaces
• Wellness suites
• Hospitality experiences
• Educational events
• Community events
• VIP experiences
• Other future amenities

Some amenities may require:

• Reservations
• Separate fees
• Membership eligibility
• Health screening
• Additional waivers
• Provider approval

Availability is not guaranteed and may change without notice.

Retail Products

SALON BALES may offer products for purchase through our clinics, website, mobile application, or online store.

Products may include:

• Medical-grade skincare
• Hair care
• Hair systems
• Hair extensions
• Nutritional supplements
• Wellness products
• Apparel
• Gift cards
• Merchandise
• Beauty accessories
• Other retail products

Product availability may vary by location or inventory.

Digital Services

The SALON BALES website, mobile application, and digital platforms are designed to improve convenience and enhance your overall experience.

Digital features may include:

• Appointment scheduling
• Mobile check-in
• Membership management
• SALON BALES Rewards
• Beauty Bank
• Referral program
• Shopping
• Gift cards
• Push notifications
• Secure links to the patient portal
• Educational resources
• Event registration
• Practice announcements
• Customer support
• Future digital services

Not all features may be available on every device, operating system, or geographic location.

Educational Resources

SALON BALES believes that informed patients make empowered decisions.

Accordingly, we may provide educational materials through our Services, including:

• Articles
• Videos
• Treatment guides
• Product education
• Provider insights
• Frequently Asked Questions
• Wellness information
• Event presentations
• Academy courses
• Digital learning experiences

Educational materials are intended solely for informational purposes and should not be interpreted as individualized medical advice.

Future Services

SALON BALES is committed to continuous innovation and may expand its Services over time.

Future offerings may include:

• Additional clinic locations
• Expanded healthcare services
• Wellness programs
• Membership enhancements
• New technologies
• Digital tools
• Artificial intelligence features
• Virtual consultations
• Concierge services
• Community initiatives
• Partnerships
• Additional retail offerings
• Other products, services, or experiences developed by or for SALON BALES

These Terms shall apply to future Services unless separate terms are provided.

8. Appointment Requests, Scheduling & Patient Responsibilities

The SALON BALES website and mobile application may allow you to request, schedule, modify, or cancel appointments for eligible Services.

Submitting an appointment request does not guarantee that an appointment has been accepted or confirmed.

Appointments remain subject to:

• Provider availability
• Medical appropriateness
• Required consultations
• Completion of required forms
• Insurance or payment verification, where applicable
• Equipment availability
• Operational needs
• Other clinical or business considerations

SALON BALES reserves the right to reschedule, postpone, or cancel appointments due to provider illness, emergencies, equipment maintenance, staffing requirements, safety concerns, weather events, or circumstances beyond our reasonable control.

Patients are responsible for:

• Arriving on time;
• Providing accurate health information;
• Updating changes to their medical history, medications, allergies, or contact information;
• Completing required forms prior to treatment;
• Following applicable preparation and aftercare instructions;
• Promptly notifying SALON BALES if they are unable to attend a scheduled appointment.

Cancellation, late arrival, no-show, deposit, and rescheduling policies may vary by service and will be disclosed at the time of booking or through separate practice policies, which are incorporated into these Terms by reference.

18. Shipping, Delivery, Returns & Refunds

SALON BALES strives to provide a seamless purchasing experience for products and services ordered through our website, mobile application, online store, or other authorized sales channels.

Certain products may be shipped directly by SALON BALES, while others may be fulfilled by authorized manufacturers, distributors, suppliers, or third-party fulfillment partners.

Estimated shipping and delivery dates are provided for convenience only and are not guaranteed. Delivery times may vary based on product availability, inventory levels, weather conditions, shipping carrier performance, customs processing, manufacturer lead times, holidays, or circumstances beyond our reasonable control.

SALON BALES is not responsible for shipping delays caused by:

• Shipping carriers;

• Weather or natural disasters;

• Customs or import processing;

• Supply chain disruptions;

• Manufacturer delays;

• Incorrect shipping information provided by the customer;

• Delivery attempts made by the carrier;
• Events outside our reasonable control.

Risk of loss and title for purchased products transfer to you upon delivery to the shipping address provided or, where applicable, upon delivery to the designated shipping carrier.

You are responsible for ensuring that your shipping address, contact information, and delivery instructions are accurate and complete at the time of purchase.

If your order arrives damaged, incomplete, or incorrect, you agree to notify SALON BALES within a reasonable period after delivery so that we may investigate and determine an appropriate resolution.

Returns & Exchanges

SALON BALES wants you to be satisfied with your purchase. Return and exchange eligibility may vary depending on the type of product or service purchased.

Unless otherwise required by applicable law or expressly stated in a separate policy, returns or exchanges may be limited or unavailable for certain products or services, including but not limited to:

• Opened skincare products;

• Medical-grade skincare;

• Prescription products;

• Customized products;

• Hair systems;

• Hair extensions;

• Personalized or made-to-order products;

• Gift cards;

• Promotional certificates;

• Membership fees;

• Beauty Bank credits;

• SALON BALES Rewards;

• Digital products or educational content;

• Downloadable materials;

• Services that have already been performed;
• Products restricted by health or hygiene regulations.

To be eligible for return or exchange, eligible products generally must be:

• Purchased directly from SALON BALES or an authorized sales channel;

• Returned in accordance with the applicable return policy;

• In original condition, unless otherwise permitted;
• Accompanied by proof of purchase when requested.

Approved refunds will generally be issued to the original payment method unless otherwise required by law or agreed upon by SALON BALES.

Shipping charges, expedited shipping fees, handling charges, financing charges, and third-party processing fees may be non-refundable unless required by applicable law.

Medical Products & Customized Items

Certain products sold by SALON BALES are customized, hygienic, prescription-related, medically dispensed, or otherwise unsuitable for return once dispensed, opened, fitted, or used.

These products may include:

• Customized hair systems;

• Hair integration systems;

• Hair extensions;

• Medical-grade skincare;

• Prescription products;

• Compounded medications, where permitted;

• Personalized treatment kits;

• Custom formulations;
• Products specifically ordered for an individual customer.

Unless required by law, these products may be considered final sale.

If a product is defective, damaged upon arrival, or shipped incorrectly, SALON BALES will work with you to determine an appropriate resolution, which may include replacement, repair, exchange, store credit, or refund, depending upon the circumstances.

Memberships, Packages & Services

Membership fees, prepaid packages, treatment packages, promotional credits, Beauty Bank balances, SALON BALES Rewards, and similar promotional benefits are governed by their applicable program terms.

Completed healthcare services, aesthetic treatments, wellness services, consultations, educational services, and other professional services generally are not refundable once rendered, except as required by applicable law or expressly approved by SALON BALES.

Requests for refunds related to products, memberships, packages, or services will be evaluated in accordance with our published policies and applicable law.

Nothing in this section limits any consumer rights that cannot be waived under federal or California law.

19. SALON BALES Mobile Application & Digital Experience

The SALON BALES mobile application (the “App”) is designed to enhance and simplify your experience before, during, and after your interactions with SALON BALES.

The App may provide access to a variety of digital features and services intended to improve convenience, communication, education, and engagement. Features may vary depending on your location, device, operating system, account type, membership status, provider availability, regulatory requirements, or other operational considerations.

Features currently available, or that may become available in the future, include, but are not limited to:

• Account management
• Appointment scheduling and management
• Mobile check-in
• Secure links to patient portal services
• Membership management
• SALON BALES Rewards
• Beauty Bank
• Referral program
• Gift cards
• Shopping and retail purchases
• Educational resources and Academy content
• Treatment preparation and general aftercare education
• Event registration
• Push notifications
• Practice announcements
• Customer support
• Digital forms
• Wellness content
• Exclusive member experiences
• Future digital tools and services introduced by SALON BALES

Not every feature will be available to every user or on every device.

Certain App features may require:

• A registered Account;
• Identity verification;
• An active internet connection;
• Push notification permissions;
• Updated software;
• Acceptance of additional terms;
• Participation in specific membership or rewards programs.

SALON BALES may introduce, modify, improve, suspend, or discontinue App features at any time to improve functionality, comply with legal or regulatory requirements, maintain security, or enhance the overall user experience.

The App is intended to complement your relationship with SALON BALES and, where applicable, provide convenient access to services offered by authorized third-party platforms. The App is not intended to function as your official electronic medical record, nor should it be relied upon as the sole source of clinical information.

Application Availability & Compatibility

SALON BALES makes reasonable efforts to keep the App available and functioning properly; however, uninterrupted access cannot be guaranteed.

Availability of the App and its features may depend on:

• Device compatibility;
• Operating system requirements;
• Internet connectivity;
• Cellular or wireless service;
• Third-party platform availability;
• Maintenance activities;
• Security updates;
• Software updates;
• Regulatory requirements; or
• Circumstances beyond our reasonable control.

You are responsible for maintaining compatible devices, software versions, internet access, and security settings necessary to use the App.

SALON BALES is not responsible for interruptions caused by your internet service provider, wireless carrier, device manufacturer, operating system provider, app marketplace, or other third-party technology providers.

Application Updates

SALON BALES may periodically release updates to improve security, functionality, performance, accessibility, compatibility, or user experience.

Some updates may be required in order to continue using certain App features.

Failure to install recommended updates may limit functionality or prevent access to portions of the App.

By using the App, you acknowledge that updates may be installed automatically where permitted by your device settings or app marketplace.

Push Notifications

If you enable push notifications, SALON BALES may send notifications regarding:

• Upcoming appointments;
• Appointment reminders;
• Membership updates;
• Rewards activity;
• Beauty Bank activity;
• Referral rewards;
• Product launches;
• Exclusive promotions;
• Educational opportunities;
• Practice announcements;
• Event invitations;
• Order updates;
• Account security notifications;
• Other App-related communications.

You may disable push notifications at any time through your device settings; however, disabling notifications may limit your ability to receive important updates regarding your Account or Services.

Future Digital Features

SALON BALES is committed to continuous innovation and may introduce new technologies to enhance your experience.

Future digital features may include, where applicable:

• Artificial intelligence-assisted educational tools;
• Personalized educational recommendations;
• Enhanced appointment management;
• Digital treatment planning;
• Interactive wellness experiences;
• Loyalty enhancements;
• Concierge services;
• Wearable device integrations;
• Digital wallet functionality;
• Expanded mobile experiences;
• Additional healthcare technology integrations; and
• Other digital innovations developed by or for SALON BALES.

The availability of future features is not guaranteed and may vary based on technology, regulatory requirements, licensing, or operational considerations.

20. Artificial Intelligence & Digital Automation

The SALON BALES website, mobile application, online store, patient experience platform, and other digital properties are intended to provide convenient access to information, products, services, educational resources, appointments, memberships, rewards, communications, and other features offered by SALON BALES.

We continually strive to provide accurate, current, and reliable information; however, we do not guarantee that all content available through the Services will always be complete, accurate, or free from typographical errors, omissions, technical issues, or interruptions.

The Services may be temporarily unavailable due to:

• Scheduled maintenance;

• System upgrades;

• Security enhancements;

• Software updates;

• Network interruptions;

• Internet service provider outages;

• Third-party platform interruptions;

• Hardware failures;

• Cybersecurity events;

• Force majeure events; or
• Other circumstances beyond our reasonable control.

SALON BALES reserves the right to modify, update, suspend, restrict, or discontinue any portion of the Services at any time without prior notice.

Certain features of the Services may require compatible devices, supported browsers, internet connectivity, updated software, cookies, JavaScript, location services, or other technical requirements.

SALON BALES is not responsible for the availability, functionality, or performance of third-party browsers, mobile operating systems, internet providers, wireless carriers, application marketplaces, cloud service providers, or other external technologies required to access the Services.

21. Educational Content & Academy

SALON BALES is committed to empowering individuals through education and providing access to reliable information regarding medical aesthetics, wellness, beauty, longevity, and healthy living.

The Services may include educational materials and resources, including but not limited to:

• Articles;

• Blog posts;

• Videos;

• Academy courses;

• Treatment guides;

• Frequently Asked Questions;

• Product education;

• Provider interviews;

• Wellness resources;

• Event presentations;

• Tutorials;

• Demonstrations;

• Social media content;

• Digital publications; and
• Other educational materials.

Educational content is provided solely for informational and educational purposes.

Nothing contained within the Services should be interpreted as:

• Medical advice;

• A diagnosis;

• A treatment recommendation;

• A prescription;

• A guarantee of results;
• A substitute for consultation with a qualified healthcare professional.

Treatment recommendations should always be individualized and determined by a licensed healthcare professional after an appropriate evaluation.

Educational materials may become outdated as medical knowledge, products, technologies, scientific research, clinical guidelines, or regulatory requirements evolve.

SALON BALES reserves the right to modify, update, replace, or remove educational content at any time.

22. Events, Promotions & Experiences

SALON BALES may organize, sponsor, host, participate in, or promote educational, charitable, community, promotional, wellness, hospitality, networking, or entertainment events.

Events may include:

• Open houses;

• Educational seminars;

• Product launches;

• Community outreach events;

• Wellness workshops;

• Patient appreciation events;

• Exclusive member experiences;

• Charity events;

• Vendor showcases;

• Seasonal celebrations;

• Sporting or entertainment experiences;

• Virtual events;

• Webinars; and
• Other experiences offered by SALON BALES.

Participation in an event may require:

• Registration;

• Reservations;

• Payment;

• Membership eligibility;

• Waivers or releases;

• Age verification;

• Provider approval;
• Compliance with event-specific rules.

SALON BALES reserves the right to:

• Modify event schedules;

• Change locations;

• Substitute speakers or presenters;

• Adjust event programming;

• Limit attendance;

• Cancel or postpone events;

• Refuse admission where reasonably necessary for safety, operational, or legal reasons.

Photographs, audio recordings, and video recordings may be captured during public SALON BALES events.

By voluntarily attending public events, you acknowledge that your image, voice, or likeness may incidentally appear in photographs or recordings used by SALON BALES for educational, promotional, archival, or marketing purposes, unless otherwise prohibited by law or where separate written authorization is required.

23. Amenities & Wellness Experiences

SALON BALES is committed to providing a comprehensive experience that extends beyond traditional medical aesthetics by integrating wellness, hospitality, education, and personalized experiences.

As our practice continues to evolve, SALON BALES may offer amenities and wellness experiences intended to complement eligible products and services.

Amenities may include, where available:

• Infrared sauna;

• Red light therapy;

• Float therapy;

• Head spa services;

• Recovery lounge experiences;

• Relaxation areas;

• Massage therapy;

• Wellness suites;

• Compression or recovery therapies;

• Beverage services;

• Educational lounges;

• Beauty experiences;

• Future hospitality offerings; and
• Additional amenities introduced by SALON BALES.

Availability of amenities may vary by location, provider, staffing, licensing requirements, maintenance schedules, health screening requirements, membership status, or operational needs.

Certain amenities may require:

• Advance reservations;

• Additional fees;

• Completion of health questionnaires;

• Signed waivers or informed consent documents;

• Provider approval;

• Compliance with safety instructions;

• Age restrictions; or
• Other eligibility requirements.

Participation in wellness amenities is voluntary.

You agree to disclose any relevant medical conditions, allergies, medications, physical limitations, or other information that may affect your safe participation.

SALON BALES reserves the right to restrict or deny access to any amenity when doing so is reasonably necessary to protect your health, the safety of others, compliance with applicable laws, or the integrity of our operations.

The availability of future amenities, services, or experiences referenced through the Services does not constitute a guarantee that such offerings will become available at any specific time or location.