Refund policy
Return & Refund Policy
At Salon Bales, client satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order.
Return Eligibility
To qualify for a return, items must be:
- Unused and unworn
- In original packaging
- With tags attached
- Accompanied by proof of purchase or receipt
To begin a return request, please contact us at: reply@salonbales.com
Returns sent without prior authorization will not be accepted.
Return address information will be provided once your return request has been approved.
Damaged or Incorrect Orders
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately so we can review the issue and make it right.
Non-Returnable Items
For safety, hygiene, and regulatory reasons, certain items cannot be returned, including:
- Personal care and beauty products
- Opened or used hair extensions/wigs
- Customized or special-order products
- Gift cards
- Sale or clearance items
We also cannot accept returns on products that have been altered, worn, chemically treated, or improperly handled after delivery.
Exchanges
The fastest way to receive a replacement item is to complete an approved return and place a new order separately.
European Union 14-Day Cooling Off Period
If merchandise is shipped to the European Union, customers have the right to cancel or return their order within 14 days of delivery for any reason, provided items remain unused, unworn, in original packaging, and accompanied by proof of purchase.
Refunds
Once your return is received and inspected, we will notify you regarding approval status.
If approved, refunds will be issued to the original payment method within approximately 10 business days. Processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund approval, please contact us at: reply@salonbales.com